Privacy policy

Lunergy B.V. is the data controller responsible for the processing of personal data as described in this privacy policy.

Depending on your use of our website and services, we may collect the following personal data:

• Directly from you when you place an order or contact us
• Automatically through cookies and similar technologies
• Through external service providers such as Shopify, payment providers, or logistics partners

We use personal data only for legitimate business purposes, including:

• Processing orders, payments, deliveries, returns, and warranty handling
• Customer service, technical support, and product communication
• Analysis and improvement of our website, services, and user experience
• Security, fraud prevention, and protection against unauthorized access
• Marketing communication, where permitted under applicable law

You can unsubscribe from marketing messages at any time using the unsubscribe link in our emails. We do not sell your personal data to third parties.

We share personal data only when necessary to provide our services.

• Shopify, for hosting and e-commerce functionality
• Payment providers
• Logistics and shipping partners
• IT and cloud service providers
• Customer service and analytics tools

These parties may process personal data only for the agreed purposes and in accordance with applicable privacy laws.

Our online store is hosted by Shopify. Shopify may process personal data to make the online store technically possible, process payments, and improve the security and performance of its services.

More information can be found at: https://www.shopify.com/legal/privacy

Our website uses cookies and similar technologies to:

• Ensure the website functions correctly
• Gain insight into website usage
• Improve the user experience

For non-essential cookies, we request your consent through our cookie banner. More information can be found in our Cookie Policy.

We do not retain personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is legally required.

• Order and invoice data: 7 years, due to fiscal retention obligations
• Customer service communication: up to 2 years
• Marketing consent: until consent is withdrawn

Some of our service providers may process personal data outside the European Economic Area (EEA). When personal data is processed outside the EEA, we ensure that appropriate safeguards are applied in accordance with the GDPR, such as the European Commission’s standard contractual clauses.

We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, or disclosure. Although we apply reasonable security measures, no system can guarantee complete security.

Under the GDPR, you may have the following rights:

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

You can submit a request via support@lunergypower.com. We will respond within the legally required period.

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children.

Our website may contain links to external third-party websites. Lunergy is not responsible for the privacy policies or content of external websites.

We may update this privacy policy from time to time. The most recent version will always be available on our website.

Do you have questions about this privacy policy or about the processing of personal data? Please contact us at: